After a googley search, I was lead astray by an older posting on audio file conversion.

I needed to import an odd audio format file into an MOH file on Cisco Call Manager running v 9.x.

I Used Audacity ! from Source Forge !
Changed the sample rate to 8000 – , it was in MONO already – so no issue there. Then exported to OTHER Uncompressed type then OPTIONS – I chose WAV (Microsoft) and U-Law Encoding.
Saved and imported into Call Manger – Call Mangler converted it however it needed to and then it seemed to work !

Wished it were easier – just had to find the right combo –
Ultimately – Cisco wants it in 8000 hz rate/ U-law MONO WAV type.

hope this helps others in a pinch.

Another real easy way to get LIVE audio into a Cisco Voice system is to just use Unity Voicemail that forwards voice messages to an email account. Simply record a voice mail message as the Call handler, on hold message, greeting, etc. and you have an instant audio file in your inbox ready to upload to any system you might be working on. This is especially convenient when you don’t have Vocie Prompt dial-in access.
Again – useful in some situations.

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