After a googley search, I was lead astray by an older posting on audio file conversion.

I needed to import an odd audio format file into an MOH file on Cisco Call Manager running v 9.x.

I Used Audacity ! from Source Forge !
Changed the sample rate to 8000 – , it was in MONO already – so no issue there. Then exported to OTHER Uncompressed type then OPTIONS – I chose WAV (Microsoft) and U-Law Encoding.
Saved and imported into Call Manger – Call Mangler converted it however it needed to and then it seemed to work !

Wished it were easier – just had to find the right combo –
Ultimately – Cisco wants it in 8000 hz rate/ U-law MONO WAV type.

hope this helps others in a pinch.

Another real easy way to get LIVE audio into a Cisco Voice system is to just use Unity Voicemail that forwards voice messages to an email account. Simply record a voice mail message as the Call handler, on hold message, greeting, etc. and you have an instant audio file in your inbox ready to upload to any system you might be working on. This is especially convenient when you don’t have Vocie Prompt dial-in access.
Again – useful in some situations.

Unity Connection can be integrated with CUCM using 2 methods, SCCP or SIP, the high level differences and similarities are detailed below;

SCCP Integration

  • Requires SCCP Ports, along with Line Group,  Hunt List & Hunt Pilot
  • Has dedicated DNs for MWI on/off

SIP Integration

  • Requires a SIP Trunk pointing to Unity Connection
  • Requires a route pattern to send calls to the SIP trunk (or a route group if there is a clustered Unity setup)
  • Does not require MWI DNs, uses SIP NOTIFY messages

Both integrations require a VM Pilot and a VM Profile. The VM Pilot is not a dialable DN/pattern, it’s more of a ‘speed dial’ for the phones to use, so when we change the VM profile for a DN it’s effectively a speed dial button for the VM pilot number references in the VM profile.

SCCP Integration – CUC Configuration
Firstly we have to create a ‘Phone System’ This is the highest-level element of the integration configuration, it will contain a port group which will then contain individual ports.

The options here control the integration between the two, including settings for MWIs (and the ability to initiate a synchronization in case the MWIs have become inconsistent for some reason). It also allows you to enable/disable loop detection (which is on by default), either by Extension (default) or by DTMF. Is it used to guard against scenarios such as breaking out of an auto-attendant system call handler to call a particular user and that DN they call is set to forward to VM because they are away from their desk. I need to add more information here.  The Phone View feature is controlled from here – enabling/disabling the feature along with the username/password for Unity Connection to use (must be an application user on CUCM with CTI control of the required devices) – along with outgoing call restrictions (unrestricted/blocked/blocked during a given time period)

You must also go to ‘Edit’ and select ‘CUCM AXL Servers’ and add the CUCM servers with their IPs or hostnames if CUC uses DNS, ensure the port is set to 8443. Add in the user/pass for AXL access (must be created in CUCM with the ‘Standard AXL access’ role) and hit ‘Test’ for each CUCM server to ensure there is no error.

Once this is done, the next step is to create a port group. A port group is given a name, a device name prefix along with more detailed MWI settings consisting of MWI On/MWI Off extensions and some timers for MWI. The defaults are pretty sane I think. The Device Name Prefix is important, as it must match at CUC and CUCM.

The port group configuration also allows you to specify CUCM & TFTP servers along with detailed timer settings to be used if there are issues with the integration (typically the defaults are sane and work fine with CUCM, but these settings may need changed if the integration is to another voice system like Asterix/FreePBX). Finally, you can also control the codecs that Unity Connection will advertise during the capabilities exchange of any call setup. The default appears to be G711ulaw and G722. iLBC/G711alaw/G729 are also available.

The final step is to create ports. These ports can have 4 functions enabled on each port; Answer calls/MWI notification/MWI requests/TRAP notifications. With this in mind, groups of ports could be assigned separate functions or all ports could be assigned all functions, although doing this means you may run in to issues in not being able to ensure that users will almost always be able to get a port for checking voicemail if everybody happened to be recording a new greeting using all ports there would be none free for VM-checking. If a group of ports were enabled for answering calls only, then these would only every be used for users calling in to Unity Connection (for VM/call handlers/etc).

SCCP Integration – CUCM  Configuration
There is a handy wizard at Advanced Features -> VM -> VM Port Wizard

First off, you enter the device name prefix. Ensure this matches what you configure at the CUC side, otherwise the ports will not register to CUCM correctly! Then you tell the wizard how many ports you want to create during the wizard.

When you hit next you are asked for the typical line/device information for the ports/DNs to be used, including Device Pool/CSS/Location/etc. The CSS for VM port devices/VM pot DNs is used by Unity Connection for calling out on any of these ports. Unity Connection has restriction tables that can block calls before they ever leave CUC, which is handy – we can give the ports full access but restrict it from the CUC side. Why do we set it twice in the wizard? Because a VM port is the same as any other ‘thing’ that can dial – it uses the line/device approach where the line and device are assigned a CSS.

After configuration the device/DNs you can chose to add the numbers to a new or existing line group, or do it manually. Thereafter you must add the line group to a hunt list, and add that hunt list to a hunt pilot. The hunt list must have the ‘for voicemail usage’ box ticket, although I’m not sure why. I wonder if I can find out…

Then we need to configure a VM Pilot and VM Profile. The VM pilot is the number used to dial in to Unity Connection. For an SCCP integration it is a number that is assigned a CSS that can reach the Hunt Pilot eventually containing the VM ports. This is then assigned to the VM profile assigned to each DN. I’m not sure why the VM Pilot has a CSS, does the calling party inherit that CSS when pressing the ‘Messages’ button or something? Update: from a bit of Googling, I think the CSS assigned there is used when a device forwards to voicemail.

We also need to ensure we configure the MWI On/MWI Off extensions in CUCM . Go to Advanced Features -> Voicemail -> Message Waiting and hit ‘add’ to add a new MWI DN, enter the number/partition/CSS and whether it is for on or off. Rather (un)helpfully, the MWI On icon is green and MWI off is red – despite the MWI light itself being red! The MWI DNs are assigned a partition which allows you to restrict whether users can dial the MWI directly (i.e the users devices/lines are assigned CSS’ that don’t contain the partition they are in). Unity Connection dials these with a spoofed calling number/ANI of the DN we wish to set an MWI for (I belive!), then CUCM signals that DN to display MWI. The voicemail port CSS must be able to reach the MWI DNs for this to work!

SIP Integration – CUC Configuration

Add a new port group, ensure the type is set to ‘SIP’ rather than ‘SCCP’ the default port/protocol settings are usually ok, add the IPv4 address of the CUCM at the bottom. Hit save and then click on the related link to add ports. You can also at this stage go to ‘Edit’ and add details for any other CUCM servers so it isn’t reliant on the single server configured on the main page. A reset of the port group is required after this.

We must then create ports the same as we do with SCCP, this is because this is a licensing requirement in Unity Connection – it is how they limit the number of calls in to the system.

Done! =D

SIP Integration – CUCM Configuration

Create a SIP trunk (default service type of ‘none’), give it a name/device pool/etc. Ensure inbound significant digits is set to all and the CSS’ and AAR settings are valid to ensure any outcall to the PSTN works. Disable outbound calling/called party xforms unless required. Ensure ‘Redirecting iversion header delivery – outbound’ is ticked so that the RDNIS info is included in the setup messages.

Enter the IP of the CUC server as the destination. Hit save & reset the trunk.

At this point, we need to create a new SIP Trunk Security Profile and ensure the following settings are selected;

  • Accept Out-of-Dialog REFER
  • Accept unsolicited notification
  • Accept replaces header

If we’re creating a new SIP Trunk Security Profile for other Cisco UC Applications, it may make sense to also tick the box that mentions ‘SUBSCRIBE’ (I can’t remember the exact wording of it off the top of my head!) – it will be required for CUPS.

Assign this new SIP Security Profile to the SIP trunk & reset.

Next, create a route pattern that matches the VM pilot, set the destination to be the CUC SIP Trunk and hit save. Untick any PSTN settings.

Credit goes to for this one!

Often when troubleshooting an issue, having a good test can take a while to get ready. With CSIM, an undocumented IOS command, it is possible to simulate an outbound call, originating from your voice gateway directly. Use the csim start dialstring hidden command to initiate simulated calls to whichever real-world E.164 number is desired. This allows you to determine whether you can properly go offhook, send digits, and complete a call to the destination phone.

2951-VGW#debug isdn q931
debug isdn q931 is              ON.
2951-VGW#csim start 19105557245
csim: called number = 19105557245, loop count = 1 ping count = 0

Apr 13 22:19:42.179: ISDN Se0/1/0:23 Q931: Sending SETUP  callref = 0x09CD callID = 0x8955 switch = primary-ni interface = User
Apr 13 22:19:42.179: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8  callref = 0x09CD
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98397
Exclusive, Channel 23
Called Party Number i = 0x80, ‘19105557245’
Plan:Unknown, Type:Unknown
Apr 13 22:19:42.227: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0x89CD
Channel ID i = 0xA98397
Exclusive, Channel 23
Apr 13 22:19:44.863: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8  callref = 0x89CD
Progress Ind i = 0x8188 – In-band info or appropriate now available
Apr 13 22:19:52.376: ISDN Se0/1/0:23 Q931: RX <- CONNECT pd = 8  callref = 0x89CD
Apr 13 22:19:52.376: ISDN Se0/1/0:23 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x09CD
csim err csimDisconnected recvd DISC cid(42503)
csim: loop = 1, failed = 1
csim: call attempted = 1, setup failed = 1, tone failed = 0
Apr 13 22:19:57.144: ISDN Se0/1/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x89CD
Cause i = 0x8290 – Normal call clearing
Apr 13 22:19:57.144: ISDN Se0/1/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x09CD
Apr 13 22:19:57.156: ISDN Se0/1/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x89CDter no mo
Apr 13 22:19:58.741: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Despite the call working in this case CSIM will always display failed=1.  There is no real explanation for this.

If the call does not complete, you could perform a “show dial-peer voice sum” to match dialed digits, or my favorite “show dialplan number

2911-VGW#show dialplan num 19105557245
Macro Exp.: 19105557245

peer type = voice, system default peer = FALSE, information type = voice,
description = `SIP_OUT_11_DIGIT’,
tag = 1000, destination-pattern = `1[2-9]………’,
voice reg type = 0, corresponding tag = 0,
allow watch = FALSE
answer-address = `’, preference=0,
CLID Restriction = None
CLID Network Number = `’
CLID Second Number sent
CLID Override RDNIS = disabled,
rtp-ssrc mux = system
source carrier-id = `’, target carrier-id = `’,
source trunk-group-label = `’,  target trunk-group-label = `’,
numbering Type = `unknown’
group = 1000, Admin state is up, Operation state is up,
incoming called-number = `’, connections/maximum = 0/unlimited,
bandwidth/maximum = 0/unlimited,
DTMF Relay = enabled,
modem transport = disabled,
URI classes:
Incoming (Request) =
Incoming (Via) =
Incoming (To) =
Incoming (From) =
Destination =
huntstop = disabled,
in bound application associated: ‘DEFAULT’
out bound application associated: ”
dnis-map =
permission :both
incoming COR list:maximum capability
outgoing COR list:minimum requirement
outgoing LPCOR:
Translation profile (Incoming):
Translation profile (Outgoing):
incoming call blocking:
translation-profile = `’
disconnect-cause = `no-service’
advertise 0x40 capacity_update_timer 25 addrFamily 4 oldAddrFamily 4
mailbox selection policy: none
type = voip, session-target = `sip-server’,
technology prefix:
settle-call = disabled
ip media DSCP = cs5, ip media rsvp-pass DSCP = ef
ip media rsvp-fail DSCP = ef, ip signaling DSCP = cs4,
ip video rsvp-none DSCP = af41,ip video rsvp-pass DSCP = af41
ip video rsvp-fail DSCP = af41,
ip defending Priority = 0, ip preemption priority = 0
ip policy locator voice:
ip policy locator video:
UDP checksum = disabled,
session-protocol = sipv2, session-transport = system,
req-qos = best-effort, acc-qos = best-effort,
req-qos video = best-effort, acc-qos video = best-effort,
req-qos audio def bandwidth = 64, req-qos audio max bandwidth = 0,
req-qos video def bandwidth = 384, req-qos video max bandwidth = 0,
dtmf-relay = sip-notify,
dtmf-relay = rtp-nte,
RTP dynamic payload type values: NTE = 101
Cisco: NSE=100, fax=96, fax-ack=97, dtmf=121, fax-relay=122
CAS=123, TTY=119, ClearChan=125, PCM switch over u-law=0,
A-law=8, GSMAMR-NB=117 iLBC=116, AAC-ld=114, iSAC=124
lmr_tone=0, nte_tone=0
h263+=118, h264=119
G726r16 using static payload
G726r24 using static payload
RTP comfort noise payload type = 19
fax rate = disable,   payload size =  20 bytes
fax protocol = system
fax-relay ecm enable
Fax Relay ans enabled
Fax Relay SG3-to-G3 Enabled (by system configuration)
fax NSF = 0xAD0051 (default)
codec = g711ulaw,   payload size =  160 bytes,
video codec = None
voice class codec = `’
voice class sip session refresh system
voice class sip rsvp-fail-policy voice post-alert mandatory keep-alive interval 30
voice class sip rsvp-fail-policy voice post-alert optional keep-alive interval 30
voice class sip rsvp-fail-policy video post-alert mandatory keep-alive interval 30
voice class sip rsvp-fail-policy video post-alert optional keep-alive interval 30
voice class sip profiles = 1
text relay = disabled
Media Setting = forking (disabled) flow-through (global)stats-disconnect (disabled)
Expect factor = 10, Icpif = 20,
Playout Mode is set to adaptive,
Initial 60 ms, Max 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Fax nominal 300 ms
Max Redirects = 1, signaling-type = cas,
VAD = disabled, Poor QOV Trap = disabled,
Source Interface = NONE
voice class sip url = system,
voice class sip tel-config url = system,
voice class sip rel1xx = system,
voice class sip anat = system,
voice class sip outbound-proxy = “system”,
voice class sip associate registered-number = system,
voice class sip asserted-id system,
voice class sip privacy system
voice class sip e911 = system,
voice class sip history-info = system,
voice class sip reset timer expires 183 = system,
voice class sip pass-thru headers = system,
voice class sip pass-thru content unsupp = system,
voice class sip pass-thru content sdp = system,
voice class sip copy-list = system,
voice class sip g729 annexb-all = system,
voice class sip early-offer forced = enable,
voice calss sip delay-offer forced = disable,
voice class sip negotiate cisco = system,
voice class sip block 180 = system,
voice class sip block 183 = system,
voice class sip block 181 = system,
voice class sip preloaded-route = system,
voice class sip random-contact = system,
voice class sip random-request-uri validate = system,
voice class sip call-route p-called-party-id = system,
voice class sip call-route history-info = system,
voice class sip call-route url = system,
voice class sip privacy-policy send-always = system,
voice class sip privacy-policy passthru = system,
voice class sip privacy-policy strip history-info = system,
voice class sip privacy-policy strip diversion = system,
voice class sip send 180 sdp = system,
voice class sip map resp-code 181 = system,
voice class sip bind control = system,
voice class sip bind media = system,
voice class sip bandwidth audio = system,
voice class sip bandwidth video = system,
voice class sip encap clear-channel = system,
voice class sip error-code-override options-keepalive failure = system,
voice class sip error-code-override cac-bandwidth failure = system,
voice class sip calltype-video = false
voice class sip registration passthrough = System
voice class sip authenticate redirecting-number  = system,
voice class sip referto-passing = system,
redirect ip2ip = disabled
local peer = false
probe disabled,
Secure RTP: system (use the global setting)
mobility=0, snr=, snr_noan=, snr_delay=0, snr_timeout=0
snr calling-number local=disabled, snr ring-stop=disabled, snr answer-too-soon timer=0
voice class perm tag = `’
Time elapsed since last clearing of voice call statistics never
Connect Time = 303893, Charged Units = 0,
Successful Calls = 37, Failed Calls = 9, Incomplete Calls = 0
Accepted Calls = 0, Refused Calls = 0,
Bandwidth CAC Accepted Calls = 0, Bandwidth CAC Refused Calls = 0,
Last Disconnect Cause is “10  “,
Last Disconnect Text is “normal call clearing (16)”,
Last Setup Time = 510566383.
Last Disconnect Time = 510567472.
Matched: 19105557245   Digits: 2   Matched pattern: 1[2-9]………
Target: sip-server

Sometimes your asked to tune down certain hosts only during business hours to conserve bandwidth. I always tell them the easiest way to control this is at the switch at a physical level using tcl scripts and scheduled kron jobs. In this example, the port is limited to 1MB at 8:00 AM daily, but the limit is removed at 5:00PM.

First, create the script

You can do this in notepad and upload using tftp. I prefer using the cli directly:

switch(tcl)#puts [open “flash:portlimit1.tcl” w+] { ios_config “interface Gi1/0/10” “speed 10” “bandwidth 10” “srr-queue bandwidth limit 10” }
switch(tcl)#puts [open “flash:portlimit0.tcl” w+] { ios_config “interface Gi1/0/10” “speed 1000” “bandwidth 1000” “no srr-queue bandwidth limit 10” }

Next, define the kron policies

kron policy-list turnUp
tclsh portlimit0.tcl

kron policy-list turnDown
tclsh portlimit1.tcl

Then, schedule the kron job

kron occurence open at 08:00 recurring
policy-list turnDown

kron occurence closed at 17:00 recurring
policy-list turnUp

CIPC is a great tool for troubleshooting voice, but it kind of requires a sound card to work, which a VM doesn’t provide and sometimes that’s all you have. To get magic audio inside a VM that has no sound hardware, you can create a virtual sound card. It’s removed from the gui for some reason, but not that difficult. Just RDP to the VM and redirect the audio to your desktop!

Edit the .vmx file and add the following code: (it helps if you’re in notepad++ so the format is right)

sound.present = “TRUE”
sound.allowGuestConnectionControl = “FALSE”
sound.virtualDev = “hdaudio”
sound.fileName = “-1”
sound.autodetect = “TRUE”


The problem with dialing from Cisco Jabber is that contacts that are synced from Outlook and/or AD need to be dialed from both Jabber and Mobile phones.

Instead of adding a “9” or pstn prefix to your Outlook contacts or in Active Directory, CUCM can automatically prepend your PSTN prefix when dialing from Jabber.

First, add the application dial rules in CUCM under Call Routing, Dial Rules, Application Dial Rules – Notice “Number Begins With” is blank


Next, you’ll need to grab the file “cmterm-cupc-dialrule-wizard-0.1.cop.sgn” from the Jabber for Windows admin pack, upload to your CUCM cluster and restart tftp services.

class-map match-all Voice
match ip dscp ef
match protocol rtp
class-map match-any Signaling
match protocol h323
match protocol rtcp
match protocol rtsp
match protocol sip
match protocol skinny
policy-map QoS-Policy-1
class Voice
set dscp ef
priority percent 30
class Signaling
set dscp cs3
bandwidth percent 5
class class-default

interface Outside
bandwidth xxxxxx <– be sure to define bandwidth kilobits
service-policy output QoS-Policy-1

TRIAD Telecom Specific Settings

voice class sip-profiles 1
request INVITE sip-header Allow-Header modify “.UPDATE,.” “..”
request REINVITE sip-header Allow-Header modify “.UPDATE,.” “..”
response 200 sip-header Allow-Header modify “.UPDATE,.” “..”
response 180 sip-header Allow-Header modify “.UPDATE,.” “..”

WINDSTREAM Specific Settings – (where is local sip handoff)

pass-thru content sdp

voice class sip-profiles 1
request INVITE sip-header Allow-Header modify “.UPDATE,.” “..”
request REINVITE sip-header Allow-Header modify “.UPDATE,.” “..”
response 200 sip-header Allow-Header modify “.UPDATE,.” “..”
response 180 sip-header Allow-Header modify “.UPDATE,.” “..”
request ANY sdp-header Connection-Info modify “” “”
request ANY sdp-header Audio-Connection-Info modify “” “”
request ANY sdp-header Audio-Attribute modify “inactive” “active”

dial-peer voice 5000 voip
description SIP INBOUND
preference 1
destination-pattern 91022209..$
session protocol sipv2
session target ipv4:
incoming called-number 91039209..$
voice-class sip profiles 1
dtmf-relay rtp-nte
codec g711ulaw
clid strip name
no vad

dial-peer voice 6000 voip
description SIP 10DIG OUTBOUND
destination-pattern [2-9]………
no modem passthrough
session protocol sipv2
session target sip-server
voice-class sip early-offer forced
voice-class sip profiles 1
dtmf-relay rtp-nte
codec g711ulaw
fax rate disable
fax protocol t38 version 0 ls-redundancy 2 hs-redundancy 0 fallback cisco
ip qos dscp cs5 media
ip qos dscp cs4 signaling
no vad

In CUCM, sip redundancy is provided by either route groups/route lists or srv records.
The only method for sip redundancy on CME systems are srv records.

ip host
ip host

ip host srv 1 50 5060
ip host srv 2 50 5060

ip domain lookup
ip name-server
ip domain name


This example will use los angeles all the time unless unreachable, then use new york,
If I were to set both priorities to 1, they would load balance. The 50 is weight, so you could set 60/40 or whatever..