I recently posted about the Jabber Problem Report Tool and the csf-unified.log that turned out to be one of my most popular posts. I had some feedback asking for more info on specific troubleshooting after home cluster is found, so here it is.

Service Discovery Failure Codes (csf-unified.log)

IDNameUI MessageDescription
1001ServiceDiscoveryFailureFailed to discover network servicesUnknown discovery failure
1002ServiceDiscoveryAuthenticationFailureYour username or password is not correct.Failed to authenticate with CUCM (9.0+)
1003ServiceDiscoveryCannotConnectToCucmServerCannot communicate with the server. Cannot connect to CUCM (9.0+)
1004ServiceDiscoveryNoCucmConfigurationFailed to discover network services.CUCM server is misconfigured
1005ServiceDiscoveryNoSRVRecordsFoundFailed to discover network services.No SRV records are found
1006ServiceDiscoveryCannotConnectToEdgeCannot communicate with the serverCannot connect to EDGE server
1007ServiceDiscoveryNoNetworkConnectivityCannot communicate with the serverNo network connectivity

Service Discovery Cache File (service-location.xml)

Located in %appdata%\Cisco\Unified Communications\Jabber\CSF\Config

<?xml version=”1.0″?>

IMS Result Codes

Client Profile Agent Logs pulled from IM&P Server EPASSoapXXXXX.log

IMS Result CodeDescription
1Wrong credentials
2Administratively Locked
3Hack Locked
7End User status inactive in LDAP

Unlike other “report this problem” buttons, Jabber’s problem report doesn’t just fly into the cloud somewhere never to be seen again.

It actually contains a lot of useful information about things like: how services are discovered and assigned, what policies are defined, what devices are configured, etc. The problem report can be generated, but is located below:

\Users\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs\csf-unified.log

One of the biggest questions I get is where configurations exist, and what takes priority ? Before looking at the file, I would have guessed 3 places, but as you can see below its actually 12!

1: TftpOverrideConfigStore [10] jabber-config.xml
2: LocalFileConfigStore [20] AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config\jabberLocalConfig.xml
3: Ucm90ConfigStore [25] http://cucm.fqdn.com:6970/SPDefault.cnf.xml
4: PresenceAuthenticatorStore [28]
5: ServiceDiscoveryConfigStore [29]
6: PresenceConfigStore [30] Presence Server TFTP+CCMCIP Settings
7: RegistryConfigStore [31] HKCU\Software\Cisco Systems, Inc.\JabberWerxCpp
8: PresenceProductModeStore [35]
9: UrlProvisioningConfigStore [499]
10: BootstrapConfigStore [500] ProgramData\Cisco Systems\Cisco Jabber\jabber-bootstrap.properties
11: InMemoryConfigStore [600]
12: jabber-config-defaults.xml [2147483647] Program Files (x86)\Cisco Systems\Cisco Jabber\jabber-config-defaults.xml

Each of these stores contain configuration elements in the form of <tags>, retrieved from either the local machine, or through HTTP GET requests

When Jabber is launched, Jabber first tries to read jabberLocalConfig.xml for cached settings, if any exists. It then attempts to reach the domain controller of the machine you are running on for SSO. If both of those fail, only then will it give you a login prompt. If no cached username is found, email is prompted for and DISCOVERY begins.

retrieve email address and parse domain:

Getting LastLoggedInUserName from ConfigFeatureSet
Getting servicesDomain from ConfigFeatureSet
Getting PresenceDomain from ConfigFeatureSet
ServicesDomain key not found, parsing email address.
Retrieved Email Address jhalpert@car.pnslabs.com
Retrieved DNS Domain ‘car.pnslabs.com’ from ‘Email Address from UserInput’
Domain is set to: car.pnslabs.com

check for webex im:

makeCasLookupForDomain result is ‘Code: NOT_WEBEX_CUSTOMER; CasUrl: http://loginp.webexconnect.com/cas/FederatedSSO?org=car.pnslabs.com;

check SRV records for on-prem and mra:

*—–* DNS query _cisco-uds._tcp.car.pnslabs.com. has succeeded.
*—–* DNS query _collab-edge._tls.car.pnslabs.com. has failed: DNS name does not exist.

determine home cluster:

*—–* Making HTTP request to: https://cucm.car.pnslabs.com:8443/cucm-uds/clusterUser?email=jhalpert@car.pnslabs.com

fetch user data:


set location:

setCurrentLocationOption start: description: Jeffs House ,id: fff8ffb0-1332-4da7-ba78-647b35aa25b2
IsGatewayAddressSubnetExists: gateway address: 00::50::56::E3::E5::50, subnet:, locations: 1