I recently posted about the Jabber Problem Report Tool and the csf-unified.log that turned out to be one of my most popular posts. I had some feedback asking for more info on specific troubleshooting after home cluster is found, so here it is.

Service Discovery Failure Codes (csf-unified.log)

[table id=2 /]

Service Discovery Cache File (service-location.xml)

Located in %appdata%\Cisco\Unified Communications\Jabber\CSF\Config

<?xml version=”1.0″?>
<UCServices>
<DomainName>pnslabs.com</DomainName>
<UCService>
<type>CUCM</type>
<connectionInformation>
<name>_cisco-uds</name>
<scope>UNKNOWN</scope>
<address>cucm.pnslabs.com</address>
<protocol>_tcp</protocol>
<port>8443</port>
</connectionInformation>
</UCService>
</UCServices>

IMS Result Codes

Client Profile Agent Logs pulled from IM&P Server EPASSoapXXXXX.log
[table id=3 /]

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